Refund Policy

SubmitAbility Technology Pvt Ltd (“Company”, “we”, “us”, or “our”) operates Asecntability, a software-as-a-service platform designed to assist students write secondary essays for their application to medical schools in the United States of America (the “Platform”). The features and functionalities made available to users of the Services (collectively referred to as “you”, “your” or “Users”) through the Platform are collectively referred to in this Refund Policy as the “Services”. This Refund Policy forms part of and should be read together with our Terms and Conditions and Privacy Policy. By subscribing to or purchasing access to the Services, you acknowledge that you have read, understood, and agree to this Refund Policy.

All subscription fees and other charges paid to us are final and non-refundable once processed, except as expressly provided in this Refund Policy. The Services are provided on a subscription basis and access is granted immediately upon payment. Accordingly, we do not offer refunds for any reason unless a specific exception set out below applies.

We strongly encourage you to review the Platform and its features carefully before subscribing.

If you upgrade your subscription plan during an active billing period, you will be charged the pro-rated difference between your current plan and the upgraded plan for the remainder of that billing period (“Upgrade Charge”). Upgrade Charges are non-refundable once processed. From the next billing cycle, the full rate of the upgraded plan will apply.

The subscription plans, pricing, and billing cycle options are available on the Website and may be updated from time to time.

Notwithstanding the general no-refund position set out above, we may, entirely at our discretion, consider a refund or account credit in the following limited circumstances:

If you have been charged incorrectly due to a verified technical or administrative error on our part, including a duplicate charge, please contact us at support@ascentability.com within fifteen (15) calendar days of the relevant transaction date. We will investigate the matter and, if a billing error is confirmed, we will issue a corrective refund or account credit as appropriate.

The Services are delivered entirely through the Platform, which is a digital product accessible via the internet. There is no physical product capable of being returned. The concept of a physical return is not applicable to the Services.

All refund requests must be submitted in writing to us at support@ascentability.com. Your request should include your full name, registered email address, the date of the relevant transaction, and a description of the issue. We will acknowledge receipt of your request and provide a response within a reasonable period. We reserve the right to request additional information to verify your identity or the transaction details before processing any request.

We reserve the right to amend this Refund Policy at any time. Any changes will take effect from the date of publication of the revised Refund Policy on the Platform, with an updated Effective Date. Where changes are material, we will notify you by email or via a prominent notice on the Platform. Your continued use of the Services after any modifications constitutes your acceptance of the revised Refund Policy.

For any queries regarding this Refund Policy, please contact us at:
Email:support@ascentability.com